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Having trouble connecting, connection failed or authentication/login failed?

First, make sure your connection settings are correct. More information about different connection settings can be found here on our help webpage (

If you are using Gmail, you may be asked to enter credentials over and over again from within the program. This authentication "loop" can occur in the following cases:

  • The mail server settings (host, port, TLS and protocol) are not correct
  • The program cannot connect to the host, port possibly due to a firewall or some other block when connecting to that host/port
  • Your internet connection may be down

If you can fix the above issues then this should work and proceed.

If you are still having problems scroll all the way to the bottom of this page for our FAQ.

You may also be behind a firewall or proxy. If that is the case please configure the following:


IMPORTANT: If you have a proxy read this.

For IMAP, POP3 or Exchange, we need native connectivity on the ports so if you have a proxy these will not work, you can try to change the proxy line here:
    <defaultProxy />

<defaultProxy enabled="true" useDefaultCredentials="true">
   <proxy usesystemdefault="true" bypassonlocal="true" /> </defaultProxy>

      proxyaddress="http://[proxy address]:[proxy port]"

in TWO files in the Program Files Gearmage program / installation directory,
MailAttachmentDownloader.exe.config AND MailAttachmentDownloaderService.exe.config

And see if that helps.

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